Your Privacy Is Something We Take Very Seriously
Ottawa Windows & Doors collects personal information from users from our site. The personal information collected includes name, email, and the physical address of our customers. We use this information for the specific purpose of fulfilling your service request and visiting your home to perform an assessment for the purposes of supplying an estimate. We do not share this information with any third parties for promotional purposes and maintain a policy of only using this information for the purposes of being able to provide costs to customers on window and door installations. We also require this information so that we can accurately determine your location for a service assessment or installation appointment.
Customers also have the option of contacting us via phone at (613) 443-2694 to provide the information we need. This information is stored on our host servers in Ottawa and is protected by security protocols by our hosting service provider.
From time to time we may add or enhance services available on the site. To the extent that these services are provided for and used by you, we will use the information you submit to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your request. We may also store such information to assist us in making improvements to the site that benefit other users.
What information do we collect?
- We collect information from you when you place an order, subscribe to our newsletter, respond to a survey or fill out a form.
- When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
How do we use Analytics Tools?
We use analytics tools and other third party technologies, such as Google Analytics and/or DoubleClick Cookies, to collect non-personal information in the form of various usage and user metrics when you use our online Sites and/or Services. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
The third party analytics companies who collect information on our Sites and/or Services and other online products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
- To process transactions (your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
- To administer a contest, promotion, survey or other site feature.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If customers wish for us to delete their contact information, that can contact us at or call us at (613) 443-2694.